FAQ
Order
Why didn't I receive confirmation of the request via email?
If you've made a request with Poster Store but you didn't receive an email to confirm your request, it's likely that your email address was entered incorrectly. Please contact us using the contact form and we will update your request information so that you can confirm your request correctly.
Why have I not received an order confirmation by e-mail?
If you have placed an order with Poster Store but have not received an order confirmation email, please contact us using the contact form and we will update your order information so you can receive your order confirmation properly.
كيف كيف انّه تمّ المضي تبالبي?
You will be sent an electronic mail with confirmation of the request to the title of the electronic mail that was sent when completing the request. If you do not receive confirmation of your request, please check the folder of messages you do not want. Please note that it may take up to 24 hours to confirm the request.
If you received your unwanted email and waited 24 hours and did not receive a confirmation email, please contact us via our contact form so that we can investigate it for you.
How do I know my order went through?
An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.
If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us by our contact form , so we will investigate this for you.
What happens when you enter the wrong address?
If you have provided incorrect information such as the delivery address or email address or telephone number and so on. Please contact customer service as soon as possible so that you can change your information before sending your request. Unfortunately, if the incorrect information affects the delivery of your package and your order has already been sent before contacting customer service, you are responsible for the additional costs that may occur as a customer.
What happens when I enter the wrong address?
If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior to sending your order. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you are responsible for the extra costs that may occur.
هل سمای کرامین علیہ تلابی باد دازہ?
We know you need your products quickly. سنمعل عليه! Unfortunately, this means that we won't be able to make any changes where the processing is already done in the warehouse (usually within seconds).
Can I make changes to my order after it is placed?
We know you need your products fast. As soon as you have placed the order, we're on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).
कीफ शामानी अक्षण तलबी?
Call us at the earliest possible time through the contact form model . However, we cannot guarantee that we will have enough time to cancel your order, as our packing/shipping department prides itself on obtaining products that are heading towards our customers quickly.
How can I cancel my order?
Contact us as soon as possible through our contact form . However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.
What did you damage the package and the products on arrival?
If your package and products are damaged upon arrival, contact us as soon as possible with photos of each package and the damaged items. You can do this through the contact form. Once we receive the pictures of the package and the products included, we will not deal with your request. Please do not send the damaged products to us on your behalf.
What if my package and products were damaged upon arrival?
If your package and products were damaged upon arrival, contact us as soon as possible with pictures of both the damaged package and the damaged goods. You can do this through the contact form. As soon as we receive the pictures of the damaged package and products we will handle your request. Please do not send back the damaged products to us on your own behalf.
The acrylic glass is blurred. How is that possible?
The acrylic glass (plexi glass) in our frames is protected by the plastic film on both sides, don't forget to remove it before using it. We use this foil to protect the acrylic glass during storage and transit.
Delivery
What is the duration of delivery time?
Our delivery time is 2-4 business days to the United Arab Emirates, calculated from the next day to submit your order.
How long is the delivery time?
Our delivery time is 2-4 business days to the United Emirates, calculated from the day after you submit your order.
What option is the delivery offered?
نهو نسترقام فرقاطة فريزين فيرسين, تعديمً على لوحم تلبك. Once you add your products to your shopping cart, and start checking out, you'll be able to find out which service your order will be shipped with.
Which delivery option do you offer?
We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.
What is the cost of delivery?
Free shipping on orders over AED 269. For orders below 269 dirhams, we will charge 25.95 dirhams.
What are the delivery costs?
Free shipping on orders over 269 AED. For orders under 269 AED, we will charge a fee of 25.95 AED.
How can I track my package?
You will fill out your request and send it as soon as possible. Once you have picked it up from the shipping company, we will activate your parcel number, and then you will receive an electronic mail, which includes the tracking link. If you don't have a link to follow, please contact us using our contact form
How can I track my package?
Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us via our contact form .
Do I have to pay fees or pay customs duties?
Yes, the prices on our website do not include possible fees and taxes. The Poster Store is not responsible for any additional fees that may include or apply.
You will receive a short text message or an email containing a link where you can pay the customs duties and VAT directly. 5% value added tax and 5% customs duty will be charged on the purchase price if the value of the goods exceeds 270 American dollars/992 dirhams. For more information, please visit
Do I have to pay a Duty or Custom Fee?
Yes, Prices on our website do not include possible duties and taxes. Poster Store assumes no responsibility for any such additional fees that may include or apply.
You will receive an SMS or an email with a link where you can pay customs duties and VAT directly. 5% VAT and 5% customs duties will be collected on the purchase price if the merchandise value exceeds 270 USD / 992 AED. For more information please visit
Why is it not active?
Once you have sent your request from our warehouse, you will receive a link to track your shipment in the electronic mail to confirm your shipment. Note that it may take 48 hours to receive an electronic confirmation message before the link is active.
Why can I not see any update in the tracking link?
Once your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. Note that it may take 48 hours from when you receive the shipping confirmation email before the tracking link is active.
What happens if you don't get kicked out?
For the goods that are returned to us because the customer did not receive the goods, we will not charge a fee of 130 dirhams to cover the costs of packaging and shipping costs.
What happens if I do not collect my parcel?
In the event that products are returned to us due to customers failing to pick up their package, we charge a 130 AED. This covers shipping to and from you, as well as handling and restocking of products.
Return
هل إلى تعريف تالبي?
Yes, there is a 90-day return policy for products purchased on posterstore.ae and this means that you have the right to return your customers by contacting the Poster Store store within 14 days from the date of receipt of the desired product or delivery of the order to the collection point (cooling-off period).
Can I return my order?
Yes, there is a 14-day return policy for products purchased at posterstore.ae.
Can I return the tires when I unload them?
After removing the tires from the original factory packaging, you cannot replace them. We only accept products that are in their original condition.
If the frames are still in the original packaging and you want to return them, please read the information below in «how to return the order».
If there is a problem in production or damage in transit or any other damage, please send a request to us through our contact form.
Can I return frames when they are unpacked?
After the frames have been taken out of the original factory packaging you cannot return them. We only accept products that are in their original state.
If the frames are still in the original packing and you would like to return them, please read the information below in "How to make a return".
कीफ अग्या अधिया तलबी?
Please note that it must be returned again to Sweden.
The package needs to be packed in the same way as it was when you received it from us. It is important to recycle the labels in the protective paper because they ensure that they do not shift during transport. When you re-wrap the stickers in the paper, use the adhesive tape so that you can easily remove them from the tube when you return. You are responsible for the costs of postage and shipping. Tell us via the contact form and let us know the following information: - order number - customer name - email messages registered for purchase - reasons for return -
product name (product) you want to return Once you receive the product from Poster Store and make sure it is in perfect condition, we will take the money to you and send it to you Email for confirmation. احفظ آيسال الرويتها حتي آليك عليك العربية لتمريف الرويتها كليل على ريوتهاس.
How do I return my order?
Please note that the return must be sent back to Sweden.
The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.
You are responsible for postage and shipping costs.
Please, register your return via the link below. Once your return is registered you will receive an email containing instructions and address details.
If the order no longer meets the conditions for any promotional/discount codes then the cost may be adjusted accordingly, and any difference deducted from your refund. The return process can take up to 14 days from the time you hand the return parcel over to the delivery company. Once the return has been received and processed, we will register the credit and send you a confirmation via email. The return process can take up to 14 days after we receive the return back to the warehouse. Save your receipt from the freight company until the return confirmation email has reached you as proof of the return.
هل إلى إلى إلى إلى
If you want to replace the products you received with something else, the issue will be treated like a normal return. The products to be returned must be in their original packaging and condition. سنرد يليك المقاعد سندر آستلامنا برداقة. You can then make a new purchase in our web store.
Can I exchange a product?
If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase in our webshop.
Is the process of returning the items expensive?
In the case of the return, you are responsible for the cost of the return.
Does it cost to return items?
In the event of a return, you are responsible for the return cost.
What happens if you don't get kicked out?
بالنسبة للبضائع التي يتم إرجاعها إلينا لأن العميل لم يستلم البضائع، فإننا نفرض رسومًا قدرها 130 درهمًا إماراتيًا لتغطية رسوم التغليف وتكاليف إعادة الشحن.
What happens if I do not collect my parcel?
In the event that products are returned to us due to customers failing to pick up their package, we charge 130 AED. This covers shipping to and from you, as well as handling and restocking of products.
Payments
ما طريقة الدفع التي يمكنني استخدامها؟
يمكنك الدفع باستخدام فيزا وماستركارد ومايسترو وأمريكان إكسبريس.
Can I pay by card?
You can pay using Visa, MasterCard, Maestro and American Express.
هل يمكنني الدفع عبر PayPal؟
لا، نحن غير قادرين على تقديم خدمة الدفع لك مع PayPal.
Can I pay by Paypal?
No, we are not able to offer you a payment with PayPal.
معلومات عامة
Products
Frames
معلومات عامة
General information
الإطارات سهلة الفتح من الخلف وتحتوي على علاقات معدنية لضمان سهولة التعليق على الحائط في شكل أفقي وصورة. إطاراتنا الذهبية لها سطح برّاق ولامع. تتمتع الإطارات الخشبية بمظهر وملمس أصليين للغاية. تحتوي جميع الإطارات لدينا على زجاج أكريليك شفاف مما يعني أنها تزن أقل ولا يوجد خطر حدوث شظايا إذا سقط الإطار على الأرض. زجاج الأكريليك محمي بغشاء بلاستيكي على كلي الجانبين، لإضفاء لمسة نهائية خالية من العيوب والإحساس نفسه عندما تزيل الواقي البلاستيكي عن هاتف جديد. زجاج الأكريليك له الخصائص الانعكاسية نفسها مثل الزجاج.
The frames are easy to open on the back and have metal hangers to ensure easy hanging on the wall in both landscape and portrait format. Our golden frames have a glossy surface and shiny. The wooden frames have a very genuine look and feel. All of our frames have glass-clear acrylic glass which means that they weigh less and there is no risk of shards if the frame drops in the floor. The acrylic glass is protected by plastic film on both sides, to give a flawless finish and the same feel as when you remove the plastic protector off a new phone. Acrylic glass has the same reflective properties as glass.
ما هو حجم الإطارات الذي تقدمه؟
نقدم إطارات صور فاخرة وأنيقة بأحجام 13×18 سم، 21×30 سم (A4)، 30×40 سم، 50×50 سم، 50×70 سم، 70×100 سم.
What size do you offer?
We offe our frames in sizes 13x18cm, 21x30cm (A4), 30x40cm, 50x50cm, 50x70cm and 70x100cm.
ملصق
Poster
ما نوع جودة الورق التي تستخدمها؟
تتم طباعة الملصقات محليًا من قبل شركة الطباعة الأكثر شهرة في السويد، وتم منحها علامة Nordic Swan Ecolabel، الرمز السويدي للإنتاج الصديق للبيئة والمستدام، وتم اعتمادها وفقًا لـ FSC و PEFC. لقد بحثنا طويلًا عن أفضل ورق ووقعنا في نهاية المطاف في حب Munken Kristall، وهو ورق تصميم عالي الجودة يضمن الجودة المثالية لنا. الورق معتمد بيئيًا من قبل FSC و PEFC. إنه ورق غير لامع غير مطلي بدون انعكاس ويبلغ وزنه الإجمالي 200 جم/م2، مما يمنحه إحساسًا حصريًا بشكل واضح. كما أنه يوفر استنساخًا رائعًا للألوان والصورة. تضمن الشهادات أن الخشب المستخدم في ملصقاتنا يأتي من غابات تُدار بطريقة مسؤولة وتفي بأعلى المعايير البيئية والاجتماعية.
What kind of paper quality do you use?
The posters are printed locally by Sweden's most renowned printing company, awarded the Nordic Swan Ecolabel, the Swedish symbol for environmentally friendly and sustainable production, and certified according to FSC and PEFC. We searched long for the best paper and eventually fell in love with Munken Kristall, a premium quality design paper, which ensures the perfect quality for us. The paper is environmentally certified by FSC and PEFC. It is uncoated matt paper without reflection and has a total weight of 200g/m2, giving it a distinctly exclusive feeling. It also delivers superb color and image reproduction. The certifications ensure that the wood used for our posters comes from responsibly managed forests that meet the highest environmental and social standards.
هل الإطار مدرج في سعر الملصق؟
لا، نبيع ملصقات وإطارات منفصلة. الإطار غير مشمول في سعر الملصق. يجب شراء الإطار بشكل منفصل. في متجرنا الإلكتروني، يمكنك اختيار عدة أنواع وأحجام من الإطارات.
Is a frame included in the price of the poster?
No, we sell posters and frames separately. The frame is not included in the price of the poster. The frame must be purchased separately. In our e-shop you can choose several types and sizes of frames.
التعاون
يرجى إرسال بريد إلكتروني إلى internationalmarketing@posterstore.com
Collaboration
Please send a mail to internationalmarketing@posterstore.com
Brandbassador
How does a collaboration through Brandbassador work?
Brandbassador is a brand-building platform through which you can become a brand ambassador for Poster Store and get rewards for the content you choose to share with your followers. To become a Poster Store Brandbassador you need to create a Brandbassador account here. If approved as one of our Brandbassadors, you can start completing missions for Poster Store. On the platform, you will find the different types of available missions you can apply to. A mission will usually involve sharing your content and receiving a reward in return.
When do we notify if an application is reviewed?
We aim to respond to all applications within 3 business days and will inform you as soon as your application has been reviewed.
Do you have any questions regarding the Brandbassador app?
You can always find answers directly on the Brandbassador app if you have any issues with the app or have any other questions about Brandbassador. You can also read more about Brandbassador in their FAQ section. If you have other questions regarding a collaboration, please get in contact with us in the Brandbassador message center.
فنان/مصور فوتوغرافي
يرجى إرسال بريد إلكتروني إلى artist@posterstore.com.
Artist/photographer
Please send a mail to artist@posterstore.com.
صحافة
يرجى إرسال بريد إلكتروني إلى pr@posterstore.com
Press
Please send a mail to pr@posterstore.com
بائع التجزئة/تاجر الجملة
لقد قررنا أنه في هذا الوقت لن نتعاون مع الموزعين ولكننا سنقدم ذلك في المستقبل.
Retailer
We have decided that at this time we will not cooperate with resellers but will offer this in the future.